Personal data protection is one of Renault Group's ethical references in the conduct of our actions, in accordance with Renault Group Policy on personal data protection.

In the course of your participation in the Renault Connect Club community, Renault Group collects, uses and stores some of your personal data. Renault Group intends to ensure the greatest transparency in the processing it performs on the personal data it collects and takes all necessary precautions to ensure that your personal data is processed securely and in compliance with regulations. 

Detailed information regarding the processing of your personal data (namely the procedure to exercise your rights) is provided to you below.

 

Who is responsible for processing your personal data?
Your personal data is processed by Renault SAS (hereinafter referred to as "RENAULT" or "we"), in its capacity as data controller.

Renault SAS is located in France, at 122-122 bis Avenue du Général Leclerc, 92100 Boulogne-Billancourt. The contact details of its Data Protection Officer are as follows: Renault SAS, Data Protection Officer, 122-122 bis Avenue du Général Leclerc, 92100 Boulogne-Billancourt.

 

What is your personal data used for?
We collect your personal data when you create a user account and use the Renault Connect Club community website (hereinafter the “Site”).

We use your personal data in order to:

Data collection purposes Legal basis
Improving our vehicles' user satisfaction through the use of certain data collected during the tests you participate in via the community platform This processing is based on Renault's legitimate interest in improving its products and services.

Managing your user account on the Site

 This processing is justified by the execution of the contract you have entered into with us (terms of use).

Managing your participation in the Site's forum

 This processing is justified by the execution of the contract you have entered into with us (terms of use).

Managing the operation and security of the Site

 This processing is based on our legitimate interest (providing you with a secure websites and applications).

Responding to any requests you may make regarding your personal data rights (see the section “What are your rights”)

 This processing is based on our legal obligations and may require verification of your identity.

We are committed to collecting solely the personal data that is necessary for each purpose for which we process your data.

Accordingly, the mandatory nature of responses is indicated in the data collection forms. These requirements are justified by their necessity for the contract or for us to comply with our legal obligations. If you choose not to provide the required data, we will not be able to process your request.

 

What personal is collected?
“Personal data” refers to any information that can identify you either directly (such as your name) or indirectly (for example, using a unique customer number), and that we collect to fulfill the purposes described above.

In general, we are committed to collecting only the personal data that is relevant and appropriate for each of the purposes for which we process your personal data.

The personal data we collect on the Site and process as part of the services provided on the Site depends on our interactions with you and includes information related to:

  • Your identity and contact details (name, first name, date of birth, email address),
  • Data related to your digital profiles (online accounts),
  • Data related to your vehicle (VIN),
  • Data related to your feedback and satisfaction (verbatims) regarding the services we ask you to test on the Site,
  • Data related to your use of the Site,
  • Data necessary for the execution of tests, which may vary depending on the test.

We encourage you to keep us regularly informed in writing of any changes to your personal data, or to update them directly on the Site.

The products and services we offer are intended for adults. Therefore, we do not carry out specific processing for minors.

 

How long is your data retained?
In accordance with regulations, we are committed to retaining your personal data only for as long as necessary to fulfill the intended purposes.

To determine these retention periods, we rely in particular on the following criteria:

  • The duration of our contractual relationship, which corresponds to the period during which you are a member of the Renault Connect Club community and have an active account on the Site, unless there is 12 months of inactivity,
  • The time required to take your feedback into account for the improvement of our products and services,
  • Any legal or regulatory obligations we may have.

 

Once we no longer need to use your personal data, it is deleted from our systems and records or anonymized so that it can no longer be used to identify you.
However, we may retain certain personal data in archives in order to be able to respond to any legal action, and this for the duration of the statutory limitation period provided by applicable law.

 

Who has access to your data?
Your data is collected directly by RENAULT through the Site.

In addition, we may share your personal data when we rely on other entities within the Renault Group or on external service providers outside the Renault Group, subject to your consent when required by law, and only to the extent necessary to carry out the tasks assigned to them (for example, for hosting and providing services related to the operation or maintenance of the Site).

These entities may act as independent data controllers, in accordance with their own personal data protection policies, or as processors acting on behalf of RENAULT to perform tasks according to our instructions.

Where possible, your data is processed within the European Economic Area (EEA). However, some of our service providers or their subcontractors may be located in countries outside the EEA, and your personal data may be processed in those countries. Some of these countries may have data protection regulations that differ from those of the European Union. In such cases, we take particular care to ensure that the transfer is carried out in compliance with applicable regulations and that safeguards are in place to ensure a level of privacy and fundamental rights protection equivalent to that offered by the European Union (notably through the use of the European Commission’s Standard Contractual Clauses). Upon simple request sent to the address mentioned in the “Your rights” section, we can provide you with more information about these transfers (including the European Commission’s Standard Contractual Clauses).

Finally, we may disclose your personal data to third parties in order to comply with any legal obligation or administrative or judicial decision.

 

Your rights
You have several rights regarding the processing of your personal data:

  • Right of access to your personal data, meaning the right to receive a copy of it,
  • Right to rectification, if your data is incorrect or outdated, allowing us to comply with our obligation to maintain accurate data about you,
  • Right to erasure (or right to be forgotten) of your personal data, which may be limited due to our contractual or legal obligations,
  • Right to data portability, meaning the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit it to another data controller,
  • Right to object, subject to justification based on your particular situation, and the right to request the restriction of processing of your personal data in certain cases provided by law,
  • Right to object to any direct marketing (including profiling when used for such purposes), which can be exercised notably via the unsubscribe link included in each marketing email,
  • Right to withdraw your consent at any time, for the purposes for which we collected it.

To exercise any of your rights, you may contact Renault SAS by email at connect-club@renault.com or by postal mail at:
Renault SAS, Data Protection Officer, 122-122 bis Avenue du Général Leclerc, 92100 Boulogne-Billancourt, France

Finally, you have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) regarding the processing of your personal data.

 

Login Information
We may also automatically collect technical information about you when you use this mobile application, including your IP address and browser settings, through trackers (cookies). These are strictly technical cookies intended to ensure the proper functioning of the application. Therefore, it is not possible to opt out of them.

For more information, we invite you to consult our cookie policy.

 

Changes to Personal Data Protection Information
We may occasionally update this notice. When necessary or required, we will inform you and/or request your consent. We therefore encourage you to review it each time you visit to ensure you are aware of the latest version.