These General Terms and Conditions (hereinafter "GTC") govern the access and use of the Renault Connect Club service provided by Renault, a SAS with a capital of €533,941,113, whose registered office is located at 122-122 bis avenue du Général Leclerc - 92100 Boulogne-Billancourt, registered with the Nanterre Trade and Companies Register under number 780 129 987 (hereinafter "RENAULT").
THE USER IS REQUIRED TO CAREFULLY READ THESE TERMS IN THE APPLICATION OR ON THE WEBSITE BEFORE ACCEPTING THEM AND ACCESSING THE SERVICES.
"Forum": refers to an online space where Users share their feedback on the customer journey and the use of a RENAULT vehicle via the Renault Connect Club Service.
"Service": refers to the Renault Connect Club service allowing RENAULT customers to share with RENAULT feedback on the customer journey and the use of a RENAULT vehicle and all related functionalities, developed and made available by RENAULT, for the purpose of improving the satisfaction of users of these vehicles.
"User": refers to an adult natural person who creates a Renault Connect Club account for their own use, for strictly personal and non-commercial, non-profit, direct or indirect purposes.
The Service consists of the creation and use of a unique and personal user account allowing the User to identify and/or authenticate themselves with a unique identifier on the Renault Connect Club Website and Application.
Access to the Service allows the User to share their feedback on RENAULT vehicles with the Renault Connect Club community via the Forum.
The User is required to create an account using the registration form.
RENAULT sends the User a link to the registration form via private exchanges on social networks, via email, or via a QR code.
Once the fields of the registration form are filled in, the User is invited by email to validate the creation of their account.
Each time they connect, the User is invited to identify themselves using their email address and the password (hereinafter "Login Credentials") they have chosen, which are strictly personal and confidential.
The User undertakes to keep their Login Credentials secret and not to disclose them in any form whatsoever and to anyone whatsoever. The User is informed that any disclosure of their Login Credentials or the registration link to a third party is their sole responsibility.
The User undertakes to immediately inform RENAULT of any unauthorized use of their account and/or Login Credentials.
In case of account inactivity for a period of three (3) years, the User account will be closed.
The User undertakes to:
RENAULT undertakes to make every effort to ensure and secure access to and use of the Service. This is an obligation of means, undertaken in consideration of technical contingencies.
The Service may be subject to interruption, suspension, or modifications. Access to the Service may be interrupted or suspended in cases of force majeure, the occurrence of an event beyond RENAULT's control, possible breakdowns and maintenance operations necessary for its proper functioning or improvement, or in case of malfunction of the electronic communication network.
RENAULT acts as a technical intermediary and offers technical data storage and transport services within the meaning of the law for confidence in the digital economy (law n°2004-575 of June 24, 2004).
RENAULT's role is purely technical and is limited to facilitating the sharing of experiences between RENAULT customers to improve RENAULT products and services. As such, RENAULT does not exercise prior moderation over content published by Users.
RENAULT assumes no guarantee or liability for exchanges that may take place through its intermediary between Users of the Service.
Furthermore, within the limits of applicable laws and regulations, RENAULT gives no warranty, express or implied, as to the access, speed, and/or performance of the Service.
In particular, RENAULT does not guarantee that the Service will be free from errors, defects, or omissions, nor that it will not be subject to damage or attacks, particularly from viruses, which may lead to malfunctions, service interruptions, breakdowns, or loss of data or information.
The User is responsible for implementing appropriate measures to protect their data or software on the equipment they own and with which they access the Service.
In any event, RENAULT shall be exempt from all liability:
RENAULT cannot be held responsible for the content (including texts, videos, images, photographs, etc.) and/or products and/or services offered by applications and/or sites published by RENAULT's partners or third parties, all these elements being the sole responsibility of said partners or third-party publishers.
In case of non-compliance with the GTC, RENAULT reserves the right to take one or more actions, without prior notice, such as:
In the context of using the Service, the User's personal data is processed for the purposes described below.
To learn more about how RENAULT processes Users' personal data, you can consult the personal data protection policy accessible here.
Processing of User's personal data for account creation and management of the Renault Connect Club Website/Application Forum
To allow the User to create an account to access the Renault Connect Club sites/applications and to authenticate to all Renault Connect Club sites/applications with the same account, the following personal data are necessary:
• Title (optional), • Last Name, • First Name, • Email address, • Date of birth, • Account credentials (username and password), • Data concerning your opinions and satisfaction (verbatims) relating to the services we have you test on the Renault Connect Club Website/Application, • Data concerning the use of the Renault Connect Club Website/Application, as well as our communications (number of visits, page visited...).
Once authenticated to their account, the User can consult the personal data they provided for account creation.
All or part of the Service is protected by intellectual property rights and is the property of RENAULT or third parties who have authorized RENAULT to use them. Any reproduction, representation, use, adaptation, or modification, by any process whatsoever and on any medium whatsoever, of all or part of the Service, without having obtained the prior authorization of RENAULT, is strictly prohibited and constitutes an infringement.
In general, the User acquires no ownership rights of any kind whatsoever over the know-how, corporate names, trade names, trademarks, copyrights, logos, patents, and any other intellectual property rights related to RENAULT.
RENAULT reserves the right to modify and update these GTC without prior notice, at any time and without prior information to Users.
If applicable, the modifications and updates will be binding on the User upon their publication on the website and/or application, and it is the User's responsibility to consult the GTC in force during each connection.
Article 10 - Applicable Law
These GTC, as well as all rights and obligations generated by or relating to the use of the Service, are subject to French law and are interpreted and applied in accordance therewith.
Any dispute relating to the access and use of the Service must be subject to an attempt at amicable settlement between the parties before being submitted to the Courts within the jurisdiction of the Paris Court of Appeal, to which the parties attribute exclusive jurisdiction, notwithstanding the plurality of defendants or third-party claims for compensation.
No Waiver
The fact that one of the parties does not invoke a clause of these GTC shall not be interpreted as a temporary, nor a fortiori definitive, waiver of the benefit of said provision, which shall remain in force.
Invalidity of a Clause
If one or more provisions of these GTC are declared invalid, null, or unwritten under applicable regulations, modifications, or following a final decision of a competent court, the other provisions shall remain in full force and effect.
Force Majeure
Any event having the characteristics of force majeure, and resulting in a malfunction of the Service, cannot engage RENAULT's liability.
Expressly considered as cases of force majeure, in addition to those usually recognized by applicable national jurisprudence, are governmental and legal restrictions and modifications, computer breakdowns and telecommunications blockages, as well as server failures, Internet network failures, or computer malfunctions ("bugs", viruses, malware, intrusions).